Nov2016

Sorry Support: Not Getting My Data

Recently, I made two interesting support requests, each to a different company. Both companies asked for the output of many different commands and log files. Both balked once I explained my organization’s security policy. The policy reads simply: No anonymized data shall be delivered …
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Oct2016

Knowledge Flying out the Door!

Institutional knowledge is leaving companies at a rapid rate. Employees are very mobile, moving between companies fairly rapidly. Just as they learn something important, they are out the door. That knowledge is not always transferred to others staying behind. Here …
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