Comparison: IT as a Service Event Management

Part of any IT management platform is the handling of events, whether that is aggregating external events, creating its own events, or passing those events on to others. There seems to be a common set of criteria for those events. So, let …
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Where Is My Operations Swamp-Drain-O-Matic?

As SF author William Gibson said, “The future is already here—it’s just not very evenly distributed.” Some IT infrastructure teams live in a future where they are resolving every issue before there are problems for end users. These teams live …
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Pulling from vs. Pushing to the Cloud

Ask anyone if they have adopted the cloud, and the answer will likely be yes. Whether it’s Microsoft Office 365, Salesforce.com, Google Docs, Amazon Web Services, Microsoft Azure, or any of the myriad other cloud services, almost everyone will cheerfully …
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Knowledge Flying out the Door!

Institutional knowledge is leaving companies at a rapid rate. Employees are very mobile, moving between companies fairly rapidly. Just as they learn something important, they are out the door. That knowledge is not always transferred to others staying behind. Here …
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