Jan2017

Is the GUI the Enemy of Automation?

In IT there is not simply more than one way to skin a cat. There are multiple philosophies describing the methods. Most of these philosophies are based on preference and history, and on how, where, and when we learn, but not so much …
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Jan2017

Comparison: IT as a Service Event Management

Part of any IT management platform is the handling of events, whether that is aggregating external events, creating its own events, or passing those events on to others. There seems to be a common set of criteria for those events. So, let …
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Dec2016

Where Is My Operations Swamp-Drain-O-Matic?

As SF author William Gibson said, “The future is already here—it’s just not very evenly distributed.” Some IT infrastructure teams live in a future where they are resolving every issue before there are problems for end users. These teams live …
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