At VMworld 2013, one of the three imperatives for IT was to “Replace Management with Automation”. This builds upon some things that VMware has been doing for quite some time, and restarts an initiative that was first kicked off by Paul Maritz a few years ago. One the one hand VMware has been replacing manual management with automation for quite some time. On the other hand, VMware has talked about automated problem resolution in the past but never delivered. All of this inevitably leads to the notion of automated service assurance.