I recently read the book Project Phoenix by Gene Kim, Kevin Behr, and George Spafford. If you are in development, IT, or security it should be #1 on your reading list. In this book the authors discuss all the horrors we hear about in IT with a clear direction on how to fix them. There is politics, shadow IT, overzealous security professionals, overworked critical employees, lots of finger pointing. But there is a clear solution, at least as far as the story goes. We also know that DevOps works, most of the time.