There is a lot of talk of having enterprises build and operate IT infrastructure the same way hyperscalers do. AWS, Google, and Microsoft can build and operate cloud platforms that are very cost effective. The logic is that enterprise businesses can use the same techniques to build and operate their own efficient data centers. I believe that there is some merit in large enterprises trying to follow the hyperscalers’ methods and models. I also think that the nontechnical parts are far more important than the hardware and software selection. We come back to the three parts of a solution: people, process, and technology. Most enterprises look only at the technology part of hyperscale and miss the place where the real efficiency occurs. Hyperscalers are all about minimizing the people and optimizing the processes.
Articles Tagged with people
No matter how much technology we have, everything is about people. Even the best tools and automation can fail if the people operating them are not good at IT. Often we buy tools to fix problems, only to find that the tool is not the solution. The problem is not with the tool: more often, there is a problem with the people who operate the tool. Many times, there is also a problem with the people who manage the people who operate the tools.
Recently, I have had a spate of calendar issues from various sources and of various types. Some calendar entries are given the wrong time zone, others show up on one device but not another, and some have no email capability embedded. All of these issues occur when various calendar services are used by those sending me events (e.g., Google Calendar, Outlook 365, or local services such as ownCloud and others). When you consider the SaaS you use for calendars, contacts, and the like, do you think about potential problems and how to avoid them? Try as I might, the solution to the calendar issue does not seem forthcoming. I live off my calendar; I am sure others do as well. So, how can we fix this issue? Is there a service out there that is always correct?
As technologists, we tend to focus on a product’s technology itself. How does the software, hardware, appliance, widget, or whatever work? While this is certainly an important consideration, the people who design, build, sell, and support the product may have the greatest impact on the product’s usability.