Thames Water have signed up to give a sizable part of its desktop infrastructure management to services built on Desktone’s VDI stack hosted and maintained by Molten Technologies. Thames Water is the UK’s largest water and sewerage company, serving one of the world’s largest conurbations. Is this a significant landmark for Desktop As-A-Service (DaaS) provision? The utility sector is very focused on costs, tends to be studiously following the curve rather than forging fast into uncharted waters. DaaS, for some, is still interesting concept, but has the perception of risk.
Thames Water CIO Aiden Heke said: “Our decision to invest in virtual desktop technology demonstrates our innovative approach and our long-term commitment to contain costs and boost staff productivity by improving flexibility and security. This supports our main aim of delivering the best possible service to our 14m customers.”
Sounds canny. But, what have Thames Water and Molten Technologies done with Desktone’s software? Is DaaS now a service that can accommodate a company with a client base of 14 million? Desktone had a major campaign around the $1/day desktop: is that’s what’s in use here? Indeed, are Desktone a software company, or a hosting company? Given the known costs and complexity of a virtual desktop infrastructure, can you only deliver a VDI if you situate your services in the cloud? Where does DaaS sit in comparison to a virtual desktop infrastructure? Will Desktone leave Citrix and VMware in the Doldrums?