In the EUC world, it is euphemistically stated that the only performance metric that counts is user experience. What this means is that from a business and management perspective, it does not matter a single jot how much green is showing in your NOC view; if your users are not happy, you have a problem. Is this the case in the server world? Continue reading Business Performance and Agility: Are We Measuring the Correct Metrics?
A common difficulty when transforming user workspaces is how to accommodate the unique, the different, the individual. A commonality between users is their desire to be different. A number of vendors provide tools to decouple components of user workspaces, to provide for personalisation within a standard environment. This provides cost savings by allowing core standardisation, while reducing the impact on the user to change their working practices – allowing them to be as productive as possible. Still, keeping an individual’s settings persistent is all very well, how do you accommodate individual user’s applications?
Liquidware have announced the availability of the latest release of their user virtualization and profile management solution ProfileUnity. ProfileUnity v5.0. now includes FlexApp, providing the ability not only to have settings persistent across sessions, but self-installed applications too. Allowing user installed applications is often cited as being an enabler for wider VDI/DaaS adoption. Liquidware’s enhancement allows them to join the likes of AppSense and Citrix in providing such functionality.
Some may argue that allowing users unstructured access to install applications is what leads to high management costs. Some may argue that the user access rights required to deliver this service are all important. Are “User Installed Apps” truly important? It is nor hand, nor foot, nor arm, nor face, nor any other part belonging to a man. O, be some other name? How does Liquidware’s flexing of its innovative muscle stand v5.0 out?
They say there’s no such thing as bad weather – just the wrong sort of clothes. Likewise, there shouldn’t be such a thing as a bad user profile experience – its more likely you’ve the wrong type of profile solution.
Slow logon due to the message ‘Loading Settings’ is a common profile. Another is the problem user settings are “lost”. How and why that happened is typically down to the fact that no one has thought through what the user needs when they’re accessing their applications from their device. Maybe the profile was never saved or loaded properly; maybe the user has broken some application setting and needs to get it back to the way it worked before. Maybe the application has changed and the setting they saved no longer applies. If profile management is poorly planned, the user experience can be poor and typically worse over time – impacting on productivity by delaying logins, wasting user and clocking up support time.
Garbage in, garbage out.
A number of VDI vendors have introduced their own solutions to profile issues. Citrix and Quest for instance have user profile management functions – now VMware has acquired RTO Software’s Virtual Profiles: will this acquisition enable View users to deal with profile issues more effectively?