If your Desktop-as-a-Service (DaaS) provider is only focused on hosting virtual desktop, they are failing you. If you only provide a desktop environment to your customers – you will annoy them. If a desktop-as-a-service price only includes the cost of standing up a virtual OS instance that offering should be ignored.
To many, DaaS means outsourcing a service to make use of a virtual desktop infrastructure. Yet increasingly, internal IT departments are being encouraged, directly or indirectly, to consider their core desktop provision as a service: not simply “something that just gets done”, like toner cartridge replacement, or fixing the CEO’s son’s friend’s daughter’s laptop; on a Friday; just as you’re going home.
A “desktop service” incorporates many things. The delivery of an operating system environment: but there’s more. The provision of applications. Access to data. Creation of user accounts; the granting of access rights. Access to services such as email, file storage. Understanding what applications are used and when. The ability to print. A desktop service has a range of components that are key to delivering an environment that is reliable and cost effective.
RES Software have recently released a number of updates, new releases and patents that help put the Service into desktop-as-a-service. When considering your own enterprise desktop environment, or enhancing your DaaS offering – what tools are you using to automate delivery? Does the updated RES portfolio assist?
The problem with desktops is that they need a desk to be on top of. There are many people who trudge wearily to work each day who find that a solace: where else would they hang the note with their password on? Yet, increasingly there are those who judge the trudge too weary: for a better work/life balance, to reduce office space requirements, because it is better to go face-to-face with customers or quite frankly, you don’t want to work with beige any more.
True, desktop virtualisation can offer a solution here. A virtualised desktop can, to an extent, free you from your PC. Yet flexibility is not just about “being in the office, or not” it is about using an end-device that is appropriate to what you are doing; where you are at. To achieve what needs to be done you don’t necessarily need a Microsoft Windows desktop. You need access to your data, or your team’s data, your customer data. There are a number of solutions to available to let you access that data, regardless of your device. Dropbox, obviously, and a multitude such as Box.Net, Oxygen, SpiderOak, ShareFile and Sugarsync.
To this list we can now add RES Software. RES Software have announced the availability of RES HyperDrive, which has been designed to offer a secure way to deliver “follow-me-data” and file-sharing with enterprise-class security. Not that unusual for sure, but RES HyperDrive is cloud based technology offered as an on-premise service with a pay-as-you-go licensing.