Now, this isn’t a question of how many times can I get now in the title in some sort of unusual Now Bingo game. In January, AppSense, quietly went about re-branding its Management Suite (consisting of Management Center, Application Manager, Environment Manager and Performance Manager) as AppSense DesktopNow although it’s all official now.
Now, the reasoning was straightforward: while AppSense has a history in helping organisations manage the user workspace, they’ve also been working hard to broaden horizons. AppSense now has two other significant offerings, DataNow and MobileNow.
Now, eschewing suggestions from Interflora, rather than say it with flowers AppSense celebrated Valentines Day by announcing a number of enhancements to DesktopNow, including new enterprise features and capabilities. What are these? Are they more than just some in-play re-branding and how important are these changes in a world that, some say, no longer needs the PC?
If your Desktop-as-a-Service (DaaS) provider is only focused on hosting virtual desktop, they are failing you. If you only provide a desktop environment to your customers – you will annoy them. If a desktop-as-a-service price only includes the cost of standing up a virtual OS instance that offering should be ignored.
To many, DaaS means outsourcing a service to make use of a virtual desktop infrastructure. Yet increasingly, internal IT departments are being encouraged, directly or indirectly, to consider their core desktop provision as a service: not simply “something that just gets done”, like toner cartridge replacement, or fixing the CEO’s son’s friend’s daughter’s laptop; on a Friday; just as you’re going home.
A “desktop service” incorporates many things. The delivery of an operating system environment: but there’s more. The provision of applications. Access to data. Creation of user accounts; the granting of access rights. Access to services such as email, file storage. Understanding what applications are used and when. The ability to print. A desktop service has a range of components that are key to delivering an environment that is reliable and cost effective.
RES Software have recently released a number of updates, new releases and patents that help put the Service into desktop-as-a-service. When considering your own enterprise desktop environment, or enhancing your DaaS offering – what tools are you using to automate delivery? Does the updated RES portfolio assist?