In Understanding the Value of Unique Management Data, we pointed out that tools that collect unique data about the performance of infrastructure and applications are more likely to be able to provide you the value you want than tools that just rely on commodity data. In this post, we expose the most frequent marketing lie in the management software industry.
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The traditional view of APM is that APM has been 1) all about custom developed applications, and 2) all about finding the problem in the custom developed code that is creating the performance, throughput, or availability problem. However, as more an more applications are being put in highly distributed, shared, dynamic (virtualized), and cloud based environment, it is increasingly becoming the case that problems in the infrastructure are impacting the applications.
When the discussion turns to monitoring, that discussion most often focuses upon either monitoring the infrastructure for performance and availability, or monitoring the performance and availability of certain key applications. While it is essential to monitor both the infrastructure (hardware and software) that supports the key applications in your environment, and the applications themselves, it is also critical not to overlook the single most important person in the environment – the actual end user of the application or IT service.