The Virtualization Practice recently moved their systems to the Cloud, being cost conscious we chose one of the public clouds to use. The reality of such a move is much different than the hype. We expected stellar support, better performance, improved security, improved DR, and 5 9s uptime, and the hypervisor is a commodity. In essence, it should be better than we could do ourselves. That is the promise of the cloud; the hype of the cloud. What we have seen is something far different.