If your Desktop-as-a-Service (DaaS) provider is only focused on hosting virtual desktop, they are failing you. If you only provide a desktop environment to your customers – you will annoy them. If a desktop-as-a-service price only includes the cost of standing up a virtual OS instance that offering should be ignored.
To many, DaaS means outsourcing a service to make use of a virtual desktop infrastructure. Yet increasingly, internal IT departments are being encouraged, directly or indirectly, to consider their core desktop provision as a service: not simply “something that just gets done”, like toner cartridge replacement, or fixing the CEO’s son’s friend’s daughter’s laptop; on a Friday; just as you’re going home.
A “desktop service” incorporates many things. The delivery of an operating system environment: but there’s more. The provision of applications. Access to data. Creation of user accounts; the granting of access rights. Access to services such as email, file storage. Understanding what applications are used and when. The ability to print. A desktop service has a range of components that are key to delivering an environment that is reliable and cost effective.
RES Software have recently released a number of updates, new releases and patents that help put the Service into desktop-as-a-service. When considering your own enterprise desktop environment, or enhancing your DaaS offering – what tools are you using to automate delivery? Does the updated RES portfolio assist?