If you ever want to polarize a group of IT professionals, all you need do is drop ITIL into the conversation. For some people ITIL is the devil incarnate. For others it is the Holy Grail–an unattainable symbol of union with the divine.
For VMWare it’s clearly the devil. In his VMworld keynote last month, VMware CEO Pat Gelsinger said that the company is “putting aside ITIL and CMDB in favour of process that works for cloud,” a position that Citrix clearly disagrees with after announcing that it had completed the acquisition of New Zealand-based startup Beetil, which is rapidly making a name for itself with a SaaS-based service management offering that delivers a readily accessible pragmatic approach to ITIL.