In Do Users Have a Negative Perception of Desktop Virtualization?, James Rankin brought up a set of issues that arise whenever a new platform is deployed in an organization. Those issues revolve around the fact that users tend to then blame all problems with user experience upon the new platform, even if those problems had existed prior to the deployment of the new platform. In the case of a Citrix or VMware VDI deployment, this takes the form of “Citrix is slow” or “View is slow.”
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In Understanding the Value of Unique Management Data, we pointed out that tools that collect unique data about the performance of infrastructure and applications are more likely to be able to provide you the value you want than tools that just rely on commodity data. In this post, we expose the most frequent marketing lie in the management software industry.
The traditional view of APM is that APM has been 1) all about custom developed applications, and 2) all about finding the problem in the custom developed code that is creating the performance, throughput, or availability problem. However, as more an more applications are being put in highly distributed, shared, dynamic (virtualized), and cloud based environment, it is increasingly becoming the case that problems in the infrastructure are impacting the applications.
Legacy management software vendors like IBM, HP, BMC and CA are in deep trouble. They are in trouble across their entire portfolio of management solutions due to two simple facts. Their products are not suited for the new dynamic and distributed IT environment, and the way in which they sell and market those products is inconsistent with how the new buyers of management software want to buy those products. A great example of the trouble that legacy vendors are in is how CA and its APM solutions (Introscope) stack up against modern solutions like those from New Relic, AppDynamics, and Compuware/dynatrace.