The Business Services Gap

IT infrastructure provides services that businesses rely on to engage customers, streamline processes, and empower employees. However, IT departments struggle to understand how these services are delivered, and instead end up managing siloed technologies such as applications, servers and networks. They are buried under huge volumes of disconnected data, rather than having a crystal-clear view of how their services are performing – and which IT components deliver each service. As a result, business service quality suffers – as does the business itself.

Conventional approaches to solving this issue have consistently failed, as they start with the same bottom-up data that caused the problem in the first place. IT staff spend weeks knitting together infrastructure data to create a map for a single service, often only to find out critical data is missing. This approach is unsustainable, especially in modern dynamic environments where things change in the blink of an eye.

ServiceWatch Bridges the Gap

Neebula’s ServiceWatch has a unique, top-down approach to service availability management that is proven in both large and small IT organizations around the globe. Instead of synthesizing service models from huge amounts of infrastructure data, ServiceWatch starts with the user-accessed entry point to the business service. It then drills down surgically through the applications and associated IT infrastructure, automatically mapping and monitoring only those things that are relevant to that service. As a result, it maps services in minutes, and provides accurate, up-to-date application and service performance information, even in rapidly changing IT environments.

Neebula specializes in Service-Centric Availability Management – which is the marriage of an accurate and always up-to-date Service Dependency Map with surgically layered Service Performance Monitoring capabilities. ServiceWatch capabilities include:

  • A Service Dependency Mapping tool that determines how business services are constructed and re-constructed after changes. This real-time information can be used as the foundation for accurate monitoring of the availability of your business services – either through the easy integration of third-party monitoring tools, Neebula’s own system performance monitoring capabilities, or through exporting industry standard XML data to existing IT management tools, such as CMDBs, making them service-aware.
  • A Service Application Performance Monitoring tool that continuously monitors the health of applications and business services, determines the root cause of service problems, and prioritizes IT infrastructure problems based on their business impact.

“Neebula’s ServiceWatch is striking in the breadth of functionality it delivers”
Enterprise Management Associates (EMA)

Neebula ServiceWatch provides a comprehensive set of best-in-class features for both Application Performance Management and Service Dependency Mapping, providing deep insights into how business services are delivered and how they are performing. These include the following:

  • Discovery – get real-time visibility of which IT components are delivering each of your business services.
  • Dependency Mapping – determine how these components work together to deliver the service, including relationships across IT domains.
  • Dashboards – track the heath of your business services in real time, correlate service issues with infrastructure events, and configure metrics to alert based on business impact prioritization.
  • Monitoring – automatically deploy service-centric monitoring, or connect easily to existing third-party monitoring systems.

In addition, ServiceWatch provides end-to-end capabilities that support key IT service management use cases including:

  • Rapid service problem isolation.
  • Accurate business impact analysis.
  • Streamlined change control.
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The Business Benefits of ServiceWatch

Neebula ServiceWatch provides compelling business benefits across a range of key IT processes, including incident management, change management, availability management, and business continuity planning. These benefits include:

  • Clear identification of the business services affected by each IT infrastructure problem, along with the overall business impact – allowing these problems to be prioritized correctly so that the most critical problems are addressed first.
  • The ability to manage service quality in dynamic virtualized and cloud environments.
  • Rapid deployment so that all of these benefits can start to be realized in days, not months.
  • Instant visibility of service heath problems – ensuring that IT staff respond quickly and efficiently to critical business issues.
  • Rapid, accurate isolation of the underlying cause of service problems – accelerating resolution and reducing IT effort.
  • Precise assessment of the business and service impact of proposed changes – reducing the number of change-related service issues.
  • Better business continuity planning – including identification of IT components that need to be replicated to ensure continued service delivery in the event of a disaster, as well as more accurate and efficient assessment of service vulnerabilities.
  • Creation of service maps in minutes, not weeks – vastly reducing IT costs and allowing IT organizations to keep up with the ever increasing pace of change.
  • Real-time visibility of changes – allowing them to be rolled back quickly if they are unplanned or cause service problems.
last modified: October 15th, 2013 by Bharzog

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