Posts Tagged ‘ SLA ’

Cloud SLAs Are Worthless But Does this Matter?

May 2, 2011
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Cloud SLAs Are Worthless But Does this Matter?

A Service Level Agreement (SLA) is an excellent expectations-managing mechanism, but it's important to manage your own expectations of what an SLA can realistically accomplish. Just those three words "Service" "Level" and "Agreement" is often an attention turn-off I know: SLAs are to infrastructure bods what documentation is to developers. Yet, when considering taking up…

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Technically, the Amazon Cloud didn’t actually fail

April 29, 2011
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Amazon's Service Level Agreement (SLA) is so narrowly-drawn that it could easily be argued that the recent Elastic Block Store (EBS) outage wasn't a failure of Amazon Web Services at all. Anyone using EBS in a production environment was, arguably, reaping the fruits of their own folly. Of course they don't tell you when you…

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