The Virtualization Practice

Tag Archive for Service Level Agreement

A Service Level Agreement (SLA) is an excellent expectations-managing mechanism, but it’s important to manage your own expectations of what an SLA can realistically accomplish. Just those three words “Service” “Level” and “Agreement” is often an attention turn-off I know: SLAs are to infrastructure bods what documentation is to developers. Yet, when considering taking up cloud and utility services many consider that the SLAs offered aren’t reliable, if they exist at all. So the SLA becomes the blocker – ‘If I move services out of my data centre, how will I guarantee availability and performance’.