The Public Cloud Reality around support responsibility is not something often considered, instead we are looking at SLAs, legal documents, compliance documents, and many other items. Do we consider who is ultimately responsible when something goes wrong within the cloud? Is your Cloud provider a full partner or do they limit themselves to a small subset of the implementation? Do they have 24/7 support will be covered by the SLA, but what type of support? How qualified are the clouds support teams to help you with your application’s problems? Who is responsible?
The next evolution of virtualization is the Software Defined Data Center or SDDC and it is quickly becoming the next logical step in the continued evolution of cloud technology that will give you the ability to run legacy enterprise applications as well as the other cloud services. In my opinion you could also define Software Defined Data Center as a converged datacenter so to speak. My friend and colleague, Edward Haletky wrote a great post on SDDC and data protection, which raised this question. How the heck to we recover SDDC?