The Virtualization Practice

Tag Archive for Contact Center

Mitel and VMware combine technologies to Bring VDI to the Call Center

While desktop virtualization may never achieve the desktop dominance that was foretold by many analysts, new technologies continue to appear that both reduce costs and increase deployment opportunities. This week, Unified Communications (UC) vendor Mitel Networks announced its first foray into the virtual workspace market by announcing support for the VMware View UC APIs within its Contact Center Solution to offer contact center employees access to cloud-based unified desktop and communications services wherever they may be.