The Virtualization Practice

Tag Archive for Call Center

Mitel and VMware combine technologies to Bring VDI to the Call Center

While desktop virtualization may never achieve the desktop dominance that was foretold by many analysts, new technologies continue to appear that both reduce costs and increase deployment opportunities. This week, Unified Communications (UC) vendor Mitel Networks announced its first foray into the virtual workspace market by announcing support for the VMware View UC APIs within its Contact Center Solution to offer contact center employees access to cloud-based unified desktop and communications services wherever they may be.

Since the introduction of virtualization there has been sheer joy and excitement when having to work with application owners on the amount of resources they will need and not what they really think they want. I have seen all kinds of minimum, maximum, and special recommendation for all kinds of application over the years. In most cases, applications have evolved to be able to thrive in a virtual environment without too many limitations. Now it seems we have to verify which VMware features are fully supported with certain virtualized application also.