The Public Cloud Reality around support responsibility is not something often considered, instead we are looking at SLAs, legal documents, compliance documents, and many other items. Do we consider who is ultimately responsible when something goes wrong within the cloud? Is your Cloud provider a full partner or do they limit themselves to a small subset of the implementation? Do they have 24/7 support will be covered by the SLA, but what type of support? How qualified are the clouds support teams to help you with your application’s problems? Who is responsible?
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Soon the backup power will be available for our new datacenter and the redesign to make use of VMware vCloud Suite is nearing completion. Soon, our full private cloud will be ready for our existing workloads. These workloads however now run within a XenServer based public cloud. So the question is, do we stay in…
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I have written about the Public Cloud Reality and the need to bring your own security, monitoring, support. This was reinforced by Dave Asprey of Trend Micro at the last Cloud Security Alliance Summit held at this years RSA Conference. The gist of Dave Asprey’s talk was that YOU are responsible for the security of your data, not the cloud service provider.
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Public cloud vendors do not measure what they need to measure in order to be able to provide infrastructure performance assurances to their customers. This is why their SLA’s are useless. This is why if you put your application in a public cloud your absolutely need to measure its response time with a cloud application performance management solution.